Frequently Asked Questions
Orders & Shipping
We currently ship in EU.
Processing times are typically 1-3 business days, and delivery depends on your location and chosen shipping method. Standard shipping usually takes 3-7 business days.
Absolutely! Once your order ships, you’ll receive a tracking number via email.
Please contact us immediately, and we’ll help resolve the issue.
Due to hygiene reasons, we do not accept returns on opened needle cartridges or used products.
Unopened, unused items may be eligible for return within 14 days of delivery.
All sales are final. We do not accept returns or provide refunds, except in the case of damaged or defective goods. If you receive a damaged item, please contact us within 14 days of receiving your order to arrange for an exchange. Exchanges are only available for items of equal value and subject to stock availability. Thank you for your understanding!
About needles
Our needles are designed to work with most standard tattoo machines and cartridges systems. Check product descriptions for compatibility details.
We offer various configurations (e.g., liners, shaders, magnums). Each is suited for different techniques—see our Needle Guide for a breakdown.
Yes! All our needles are individually sealed, sterile, and single-use only.
Payment & Security
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and other select payment options.
Absolutely. We use SSL encryption and trusted payment processors to ensure your data is safe.
Message us via contact form. We typically respond within 24-48 hours.
Yes! Tattoo professionals and shops can inquire about bulk discounts.